hardsoft Service Desk

Willkommen Sie können aus den bereitgestellten Optionen eine hard-soft Service Desk Anfrage auswählen.

Womit können wir Ihnen weiterhelfen?

Fragen zu Lizenzierung und Abrechnung

Erforderliche Felder sind mit einem Sternchen markiert.

{"xsrfToken":"aa580da9b6107661b4d9d9a6d295bb962ae41d7f_lout","branding":{"id":"3","key":"hssd","name":"hardsoft Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005794","headerLinkHoverBGColor":"#005794","headerBadgeColor":"#005794"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen beim hoferdigital Helpdesk","sharedPortalName":"hoferdigital Knowledgebase","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim hoferdigital Helpdesk","sharedPortalName":"hoferdigital Knowledgebase","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"hssd","projectId":10707,"serviceDeskId":3,"name":"hardsoft Service Desk","description":"<p>Willkommen Sie können aus den bereitgestellten Optionen eine hard-soft Service Desk Anfrage auswählen.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"25","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":11419,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11419","groups":[7],"key":""},{"id":"27","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":11402,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11402","groups":[7],"key":""},{"id":"24","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":11408,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11408","groups":[7],"key":""},{"id":"35","name":"Änderungswunsch","descriptionHtml":"","callToAction":"Änderungswunsch","introHtml":"<p>Am bestehenden System soll eine Änderung vorgenommen werden.</p>","icon":10532,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[7],"key":""},{"id":"26","name":"Fragen zur Produkterprobung","descriptionHtml":"","callToAction":"Fragen zur Produkterprobung","introHtml":"<p>Erproben Sie unser Produkt und suchen Sie nach weiteren Informationen? Wählen Sie dies und wir beantworten Ihre Fragen gerne.</p>","icon":11427,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11427","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Allgemein"}],"orderMapping":{"7":[24,35,25,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e53c536b-49c3-3a6d-8f95-91e2ca7d2d56","appLinkName":"System Confluence","appLinkUrl":"https://hardsoft.atlassian.net/wiki","spaceKey":"HSSD","spaceName":"hard-soft Service Desk","spaceUrl":"https://hardsoft.atlassian.net/wiki/spaces/HSSD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://hoferdigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWU0NWNlMS0yNWE2LTQzMmQtYjhkMi05OWM3NThhZWRiZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MTM1ODEsIm5iZiI6MTc1MTQxMjM4MX0.hGaB6bYfMa8WZsmbx3PNtkC33N0crSRqTGF8C0QFQcE","targetCollection":"upload-project-10707","endpointUrl":"https://api.media.atlassian.com","clientId":"b9e45ce1-25a6-432d-b8d2-99c758aedbe4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":25,"projectId":10707,"issueType":{"id":"10201","name":"Support"},"form":{"name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","intro":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","instructions":"","icon":11419,"iconUrl":"https://hoferdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11419","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/25","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/25","calendarParams":{"firstDay":1,"date":"2025-07-02T01:26:21+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e53c536b-49c3-3a6d-8f95-91e2ca7d2d56","appLinkName":"System Confluence","appLinkUrl":"https://hardsoft.atlassian.net/wiki","spaceKey":"HSSD","spaceName":"hard-soft Service Desk","spaceUrl":"https://hardsoft.atlassian.net/wiki/spaces/HSSD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://hoferdigital.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOWU0NWNlMS0yNWE2LTQzMmQtYjhkMi05OWM3NThhZWRiZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MTM1ODEsIm5iZiI6MTc1MTQxMjM4MX0.hGaB6bYfMa8WZsmbx3PNtkC33N0crSRqTGF8C0QFQcE","targetCollection":"upload-project-10707","endpointUrl":"https://api.media.atlassian.com","clientId":"b9e45ce1-25a6-432d-b8d2-99c758aedbe4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fhoferdigital.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyYjdiNDM2MzNkN2FlNTZkOThjNDUzMGJjYjNiZjc1YTAwZjkzZDc1N2FjMjUyZDU4Y2I2YzQwZmU1MTI0YjQxIiwiaXNzIjoiYmRhMzgwYTYtZWNiMS0zNTZlLTkzZTYtMWM2NWQxNWNmNzEyIiwiY29udGV4dCI6e30sImV4cCI6MTc1MTQxMzI4MSwiaWF0IjoxNzUxNDEyMzgxfQ.AKig_G78xiytSkDbtHWkAkJUkfhmyMEg7JsVghUTUm8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJkYTM4MGE2LWVjYjEtMzU2ZS05M2U2LTFjNjVkMTVjZjcxMiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2hvZmVyZGlnaXRhbC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9ob2ZlcmRpZ2l0YWwuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0QiLCJpZCI6IjEwNzA3In19fSwiZXhwIjoxNzUxNDEzMjgxLCJpYXQiOjE3NTE0MTIzODF9.GiR7CvitDP1VpgolVtAGaLTOtynz6VEZb0CUOakfusI\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://hoferdigital.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://hoferdigital.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10707\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10707\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"25\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://hoferdigital.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=footer&xdm_e=https%3A%2F%2Fhoferdigital.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlMzYwYmM5NzU3ZDFjZTk5MjNiM2I1ZDE4YWZiMzQzMDk3NzBjMTRjZDdkYWQzODljMTczNDY5ZWM1MzgxMzUwIiwiaXNzIjoiYmRhMzgwYTYtZWNiMS0zNTZlLTkzZTYtMWM2NWQxNWNmNzEyIiwiY29udGV4dCI6e30sImV4cCI6MTc1MTQxMzI4MSwiaWF0IjoxNzUxNDEyMzgxfQ.GT4jxS-UOOG8h534n3vT6ZQRA2j7VvaTDjvrrmfV2dk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJkYTM4MGE2LWVjYjEtMzU2ZS05M2U2LTFjNjVkMTVjZjcxMiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaG9mZXJkaWdpdGFsLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2hvZmVyZGlnaXRhbC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTRCIsImlkIjoiMTA3MDcifX19LCJleHAiOjE3NTE0MTMyODEsImlhdCI6MTc1MTQxMjM4MX0.PpadrHfouz9tuCjzKTgo4XIKqi-V9tJpcIoZWQtF-v4\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://hoferdigital.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://hoferdigital.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10707\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10707\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"25\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://hoferdigital.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hoferdigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"aa580da9b6107661b4d9d9a6d295bb962ae41d7f_lout","baseUrl":"https://hoferdigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hoferdigital.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"100485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b9e45ce1-25a6-432d-b8d2-99c758aedbe4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b598bf1ae30e4161bc2381787bd07ee1","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}